Warranty
Every Chapter 1 carries a two-year international warranty.
It runs from the day the watch is delivered and it belongs to the watch, not the owner. If you sell or give the watch on within the two years, the warranty goes with it. Every Chapter 1 is numbered, and we keep the record for each one.
What it covers
Defects in materials or workmanship, including:
- Unicrown system
- Crown drive, inner bezel indexing and seating
- Case
- Case body, crown, tube and seals
- Water resistance
- To the rated depth, with the crown pushed in
- Movement
- Miyota 9015 or 9039, keeping time within −10 to +30 seconds a day
If a covered fault appears, we repair or replace the affected part. The watch keeps its number.
What it doesn’t cover
- Normal wear: scratches, brushing wear, strap and bracelet wear, and the slow dimming of lume.
- Damage from impact or a drop, including a broken or chipped crystal.
- Water damage where the crown was not pushed fully in, or the watch was used beyond its rating.
- Work by anyone other than Kintao on the Unicrown system, and any damage caused by third-party work. Having the movement serviced by a qualified watchmaker does not affect the warranty on the rest of the watch.
- Modification, misuse, theft or loss.
How a claim works
Email hello@kintao.com with the watch number and a photo or short video of the problem. We reply within three working days.
If the watch needs to come back to us, we send you a returns note. You send the watch to us; we cover the return to you once the work is done. Most repairs are back with you within six weeks.
If we find the fault isn’t covered, we tell you what it would cost before doing anything, and you decide.
After the two years
Unicrown work returns to Kintao at a fixed service fee, published when the first watches ship. We hold Unicrown service parts. The movement can be serviced by any qualified Miyota watchmaker.
This warranty is in addition to your statutory rights, which it does not affect.